TERMS & CONDITIONS

Effective Date 10/5/2026

OVERVIEW

This website, www.dedicatedfitnesswellness.com (the "Site"), is operated by Dedicated Fitness & Wellness, LLC (the "Practice," "we," "us," and "our"). We offer the Site, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting the Site, scheduling a discovery call or appointment, or purchasing a service from us, you engage in our "Service" and agree to be bound by these terms and conditions (the "Terms"), including the additional policies referenced here and/or available by hyperlink, such as our Privacy Policy and Website Disclaimer. These Terms apply to all users of the Site.

Please read these Terms carefully before accessing or using the Site. If you do not agree to all of these Terms, you may not access the Site or use any of our Services.

If you become a patient, your clinical care is also governed by the patient agreement, consent forms, Practice Policies, and Notice of Privacy Practices you receive at enrollment (the "Patient Documents"). If these Terms conflict with your Patient Documents, the Patient Documents control.

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to the Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

ELIGIBILITY

By agreeing to these Terms, you represent that you are at least 18 years of age and that you will be physically located in the State of Delaware at the time of each visit, including telehealth follow-up visits. In-home visits are available only within our service area. You may not use the Site for any illegal or unauthorized purpose, nor may you, in your use of the Service, violate any laws in your jurisdiction. A breach or violation of any of these Terms may result in immediate termination of your Services.

OUR SERVICES

The Practice is a self-pay (cash-pay) practice offering medically supervised weight management and related wellness services, primarily through in-home visits, with telehealth follow-up visits between in-home visits. We do not accept or bill health insurance, and we cannot guarantee that any service will be reimbursed by your insurance plan. Laboratory testing is performed by independent laboratories, which bill you directly.

All medical services are subject to an individualized clinical evaluation. Our provider may, in their professional judgment, decline to provide or prescribe any service or medication, or may modify or discontinue treatment, at any time. Enrolling in a program or making a payment does not guarantee that a particular medication or treatment will be prescribed. Prescription medications are compounded and dispensed by independent, state-licensed pharmacies and delivered directly to you for self-administration as instructed. The Practice does not administer medications, injections, or IV therapy during visits. The Practice does not provide emergency care; in an emergency, call 911 or go to the nearest emergency room.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time. You understand that information you send through the Site's general contact forms or by regular email (not including payment card information) may be transferred unencrypted. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any content on the Site without our express written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on the Site is not accurate, complete, or current. The material on the Site is provided for general information only and should not be relied upon or used as the sole basis for making health decisions. Any reliance on the material on the Site is at your own risk. We reserve the right to modify the contents of the Site at any time, but we have no obligation to update any information on the Site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our programs and services are subject to change without notice. The price that applies to you will be confirmed at the time of enrollment or purchase. We reserve the right at any time to modify or discontinue the Service (or any part or content of it) without notice. We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

APPOINTMENTS, PAYMENTS, CANCELLATIONS AND REFUNDS

Appointments may be scheduled through our online scheduling and patient portal system. Payments are processed through our third-party payment processor. By providing a payment method, you represent that you are authorized to use it and you authorize us to charge it for the services you purchase, including any recurring program fees you agree to at enrollment.

Cancellation, rescheduling, no-show, and refund terms for each service are described in our Practice Policies, which are provided before you enroll.

We may from time to time offer promotional discount codes. The conditions of use for any discount code will be specified at the time it is issued.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information for all purchases and to promptly update your account information, including your email address, phone number, address, and payment method, so that we can complete your transactions and contact you as needed. We reserve the right to refuse or cancel any order or enrollment, and if we do, we may attempt to notify you using the contact information you provided.

PATIENT PORTAL AND ACCOUNTS

If you create an account in our patient portal, you are responsible for all use of your username and password and must keep these details secure. Please notify us promptly if you believe your account has been accessed without your permission. We may suspend or close accounts that are used in violation of these Terms.

THIRD-PARTY SERVICES AND TOOLS

We use third-party providers to deliver parts of the Service, such as our patient portal and scheduling platform (Practice Better), our payment processor (Stripe), and compounding pharmacies and laboratories. If you choose to connect a wearable device or fitness app (for example, Garmin or Fitbit) to your program, your use of that device or app is governed by its own terms and privacy policy. We do not control third-party tools, and we provide access to them "as is" and "as available" without warranties of any kind. Your use of third-party tools is at your own risk and discretion.

THIRD-PARTY LINKS

Third-party links on the Site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services. Please review the third party's policies and practices carefully before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, proposals, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. This section does not apply to health information you share with us as a patient, which is protected as described in our Notice of Privacy Practices, or to testimonials, which we use only with your written permission.

You agree that your comments will not violate any right of any third party, will not contain libelous, unlawful, abusive, or obscene material, and will not contain any computer virus or other malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. Please do not post personal health information in any public comment or review.

PERSONAL INFORMATION

Your submission of personal information through the Site is governed by our Privacy Policy, available on our Privacy Policy page.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to service descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the Site, except as required by law.

PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information, including false health or identity information to obtain a prescription; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

INTELLECTUAL PROPERTY

We are the owner or licensee of all intellectual property rights in our Services, including website designs, text, handouts, worksheets, program materials, audio, video, photographs, and graphics (the "Content"), as well as the trademarks, service marks, and logos contained in them (the "Marks"), including the name Dedicated Fitness & Wellness.

Our Content and Marks are protected by copyright and trademark laws and other intellectual property rights in the United States and around the world. The Content and Marks are provided "as is" for your personal, non-commercial use only. Except as set out in these Terms, no part of the Services and no Content or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior express written permission. We reserve all rights not expressly granted to you.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of the Site will be uninterrupted, timely, secure, or error-free, or that any particular results will be obtained from the Service. You agree that from time to time we may remove the Site for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Site is at your sole risk. The Site and its content are provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

To the fullest extent permitted by law, in no case shall we, our members, officers, employees, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Site or any content posted, transmitted, or otherwise made available via the Site, even if advised of their possibility. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Practice and its members, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using the Site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Ending your use of the Site does not by itself end your patient relationship; discharge from care is addressed in your Patient Documents.

ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy, Website Disclaimer, any policies posted on the Site, and, for patients, the Patient Documents, constitute the entire agreement between you and us regarding your use of the Site, superseding any prior versions of these Terms. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

GOVERNING LAW

These Terms and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws rules, and applicable laws of the United States of America. You agree that any legal action arising out of or relating to these Terms shall be brought in the state or federal courts located in the State of Delaware.

CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to the Site. It is your responsibility to check the Site periodically for changes. Your continued use of or access to the Site or the Service following the posting of any changes constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about these Terms should be sent to us at the following:

Dedicated Fitness & Wellness, LLC

Email: info@dedicatedfitnesswellness.com

Phone: 302-302-6296

Mailing Address: 30782 Molly B Road, Lewes, DE 19958

Website: www.dedicatedfitnesswellness.com